For the battery camera, please turn on the camera and then double-click the power button.
For the plug-in camera, please unplug and re-plug to ensure the power adapter and the power cable are connected properly. If it still does not work, you can find the reset button on the top of the camera and then press and hold it for 3s (for some models, you may need to find the reboot hole on the top of the camera and then press the reboot hole with the pin included in the box or a pointed object like a needle for 3s).<\/p>\n\n\n\n
The camera’s lens is not clean<\/strong><\/p>\n\n\n\n Please remove the plastic protective film first. The camera can not find the focus of the QR code<\/strong><\/p>\n\n\n\n Please make sure the phone and camera are aligned and slowly move the camera back and forth to the QR code on the phone to find the focus. If the issue still persists, please submit feedback from the app for further technical assistance.<\/p>\n\n\n\n Camera reports a “Wi-Fi SSID not found” error<\/strong><\/p>\n\n\n\n Camera reports a “Wi-Fi password error” error<\/strong><\/p>\n\n\n\n Camera reports a “Cloud service connection fail” error<\/strong><\/p>\n\n\n\n If the camera reports a “Cloud service connection fail” error, it means that the camera fails to build the connection with the cloud server.<\/p>\n\n\n\n Camera reports an “Authentication error” error<\/strong><\/p>\n\n\n\n 2. The error can also be caused by special authentication methods like SMS\/Web authentication being enabled.<\/p>\n\n\n\n Camera reports a “Retrieving IP timeout” error<\/strong><\/p>\n\n\n\n 2. The error can also be caused by there being too many devices connected to the router so the camera fails to get an IP from the router.<\/p>\n\n\n\n If the camera reports nothing or you are still unable to connect the camera after trying the listed solutions, please submit feedback from the app for further technical assistance.<\/p>\n\n\n\n The QR code on the camera body includes the model and the serial number of the camera. It is usually on the label attached to the camera.<\/p>\n\n\n\n You can find it at the back of the camera.<\/strong><\/p>\n\n\n\n For some models, you may need to take off the outer shell of the camera to find it.<\/strong><\/p>\n\n\n\n For other models, there is no QR code on the camera body. In this case, you can submit feedback for further technical support directly.<\/p>\n\n\n\n When the camera is added successfully, you can see the camera on the homepage of the App. Next, you can tap the arrow button to view the live stream of the camera. The following reasons may lead to the failure to open the live feed of the camera, please check one by one.<\/p>\n\n\n\n The camera disconnects from Wi-Fi or the camera’s Wi-Fi connection is unstable<\/strong><\/p>\n\n\n\n The router does not work<\/strong><\/p>\n\n\n\n Please check whether the router is working. You can judge by checking whether other devices (such as mobile phones) can connect to the Wi-Fi and can access the Internet. If this router is indeed not working, please make sure it works first.<\/p>\n\n\n\n The Wi-Fi signal is unstable<\/strong><\/p>\n\n\n\n Please move the camera as close to the router as possible. If possible, please boost the signal strength of your router.<\/p>\n\n\n\n You can try restarting the router.<\/p>\n\n\n\n You can try connecting the camera to another Wi-Fi or another phone’s hotspot.<\/p>\n\n\n\n The mobile phone cannot access the Internet or its network connection is unstable<\/strong><\/p>\n\n\n\n Please make sure that your phone can access the Internet.<\/p>\n\n\n\n Please make sure that the mobile phone has enabled the network permission for the APP.<\/p>\n\n\n\n You can try to access the live stream again after pulling down on the APP homepage to refresh the device list.<\/p>\n\n\n\n You can try to access the live stream when the phone’s Wi-Fi connection is good.<\/p>\n\n\n\n You can try to connect another Wi-Fi to your phone or switch to a mobile network to access the live stream again.<\/p>\n\n\n\n You can try to access the live stream again on another phone.<\/p>\n\n\n\n Camera is off<\/strong><\/p>\n\n\n\n Please confirm whether the camera is turned on, if not, please long-press the power button to turn it on. If the camera cannot be turned on, please confirm whether the camera has battery power. If the camera is out of power, please use a 5V\/1.5A charger to charge the camera before turning it on.<\/p>\n\n\n\n Other possible solutions<\/strong><\/p>\n\n\n\n Restart the camera.<\/p>\n\n\n\n Readd the camera.<\/p>\n\n\n\n If you still cannot access the live stream, please submit feedback for technical support.<\/p>\n\n\n\n The following factors may lead to blurry image\/picture. Please check them one by one.<\/p>\n\n\n\n To get a clearer playback\/recording image, you can tap the camera\u00a0“setting” icon\u00a0<\/strong>> tap\u00a0Motion Detection<\/strong>\u00a0> tap\u00a0“Resolution”<\/strong>\u00a0> Select\u00a0“HD”<\/strong>.<\/p>\n\n\n\n Please note that HD will use more network data (bandwidth) and will consume more battery power.<\/em><\/strong><\/p>\n\n\n\n Please tap the “full screen” icon to enter the full screen live > find the “SD\/HD\/Auto” button and adjust the resolution of the live screen.<\/p>\n\n\n\n The time in the upper left corner of the video (live video, cloud video, and microSD video) is decided on the time zone where the camera is located.<\/p>\n\n\n\n Usually, the time zone of the camera is the same as the time zone of the phone. If the current time is not what you want, you can adjust it by changing the time zone for the camera.<\/p>\n\n\n\n How to change time zone: tap the camera\u00a0“setting” icon\u00a0<\/strong>> tap\u00a0the “>” extension icon<\/strong>\u00a0> tap\u00a0“More info”<\/strong>> tap\u00a0“Time Zone”<\/strong>.<\/p>\n\n\n\n If you want to change the time from military time (24-hour) to regular Time (12-hour), we are working on it, stay tuned!<\/strong><\/p>\n\n\n\n Once you add a camera to the app, you become the admin of the camera. If you want to add an additional user to watch the camera on multiple devices, let’s say, you want to make another person (your family member or your friend) be able to access the camera on his or her phone, you can share your camera with that person. The shared user needs to download the app and register a new account first<\/strong>. Below are the sharing steps:<\/p>\n\n\n\n Face to Face Sharing <\/strong><\/p>\n\n\n\n Step 1<\/strong> Generate the share QR code of the camera<\/p>\n\n\n\n The camera admin taps the\u00a0Share<\/strong>\u00a0icon ( Step 2<\/strong> Scan the share QR code using the shared user’s phone<\/p>\n\n\n\n The shared user taps the\u00a0+<\/strong>\u00a0icon (+) on the top right of the homepage, then taps the\u00a0Add Friend’s Camera\u00a0<\/strong>button. He\/she can also directly tap the\u00a0Add Friend’s Camera<\/strong>\u00a0button from the\u00a0User<\/strong>\u00a0page. Then scan the generated share QR code.<\/p>\n\n\n\n Step 3<\/strong> Accept the camera access request<\/p>\n\n\n\n After successfully scanning the share QR code, the camera admin will receive a guest user request.\u00a0Accept the guest user request<\/strong>, then the shared user will be able to see the camera on the homepage and access the camera. The\u00a0Person<\/strong>\u00a0icon indicates this is a shared camera. The camera admin can check the shared account on the\u00a0Share<\/strong>\u00a0page.<\/p>\n\n\n\n Remote Sharing <\/strong><\/p>\n\n\n\n Step 1<\/strong> Generate the share QR code of the camera<\/p>\n\n\n\n The camera admin taps the Share<\/strong> icon ( Step 2<\/strong> The camera admin screenshots the share QR code and then sends it to the shared user.<\/p>\n\n\n\n Step 3<\/strong> The shared user saves the screenshot.<\/p>\n\n\n\n Step 4<\/strong> Scan the screenshot of the share QR code using the shared user’s phone<\/p>\n\n\n\n The shared user taps the\u00a0+<\/strong>\u00a0icon (+) on the top right of the homepage, then taps the\u00a0Add Friend’s Camera<\/strong>\u00a0button. He\/she can also directly tap the\u00a0Add Friend’s Camera\u00a0<\/strong>button from the\u00a0User<\/strong>\u00a0page. Then tap the\u00a0Picture<\/strong>\u00a0icon on the top right and then choose the saved screenshot to scan.<\/p>\n\n\n\n Step 5<\/strong> Accept the camera access request<\/p>\n\n\n\n After successfully scanning the share QR code, the camera admin will receive a guest user request. Accept the guest user request<\/strong>, then the shared user will be able to see the camera on the homepage and access the camera. The Person<\/strong> icon indicates this is a shared camera. The camera admin can check the shared account on the Share<\/strong> page.<\/p>\n\n\n\n For privacy protection and account security, one account can only be allowed to log in on one phone at the same time. <\/strong>If the same account is logged in on the second device, it will be forced to log out on the first device.<\/p>\n\n\n\n However, if you want to access your camera on two or multiple devices, you can achieve it by sharing the camera.<\/p>\n\n\n\n Notes:<\/p>\n\n\n\n Only the main account with cameras set up has the right to share his\/her camera with other devices or people.<\/p>\n\n\n\n Please make sure the shared user has been registered and logged in to the App first.<\/p>\n\n\n\n Please make sure the shared user is\u00a0in the same login environment\/country<\/strong>\u00a0as your main account (owner).<\/p>\n\n\n\n If you’re the admin of a camera, you’ll have full control over whether another user (e.g. your family) has access to the camera. If you want to remove a user with whom you already shared access to your camera, you can follow the following steps:<\/p>\n\n\n\n Step 1<\/strong> Open the APP<\/p>\n\n\n\n Step 2<\/strong>\u00a0Tap the camera\u00a0Share<\/strong>\u00a0icon ( Step 3\u00a0<\/strong>Swipe the account of the shared user to the left and you will see a\u00a0Delete<\/strong>\u00a0button<\/p>\n\n\n\n Step 4<\/strong> Tap the Delete<\/strong> button<\/p>\n\n\n\n And you’re all set!<\/p>\n\n\n\n The shared users are allowed to watch the live, play the cloud recordings in the Library in the app, and receive notifications when the camera detects any movements.<\/p>\n\n\n\n If the admin inserts an SD card into the camera, the shared user is also able to access the backup videos on the SD card.<\/p>\n\n\n\n The shared users are not allowed to manage the settings of the camera, such as enabling or disabling Motion Detection & Notification, changing Light Setting & Audio Setting, or deleting cloud recordings.<\/p>\n\n\n\n However, the admin will be able to give the shared users more setting permissions in future updates. Stay tuned!<\/p>\n\n\n\n When you encounter an issue and the issue isn’t able to be resolved after a simple technical self-check, the serial number (S\/N) of the camera is needed for our tech team to further investigate the issue.<\/p>\n\n\n\n The serial number (S\/N) of the camera is usually written on the label attached to the camera body, starting with (S\/N)<\/strong>.<\/p>\n\n\n\n Usually, there is a QR code next to the serial number on the label attached to the camera body. The QR code also includes the camera’s serial number<\/strong>.<\/p>\n\n\n\n If you use your phone’s camera or phone’s scanner to scan the QR code, the scan result will be the camera’s serial number.<\/p>\n\n\n\n If you use\u00a0our app<\/strong>\u00a0to scan the QR code when submitting feedback, after tapping the “Scan QR Code” button, the scan result will also be the camera’s serial number.<\/p>\n\n\n\n If you have added the camera to the app, you can also\u00a0tap the camera\u00a0“setting” icon\u00a0<\/strong>> tap\u00a0the “>” extension icon\u00a0<\/strong>> tap\u00a0the “More info” button<\/strong>\u00a0to find the camera’s serial number.<\/p>\n\n\n\n Why does the VicoHome camera not connect successfully after scanning the QR code? If the camera fails to scan the QR code generated from the app, the causes may be as follows. Please check them one by one. The camera is not in scanning mode (emits a continuous “Ding Dong Ding Dong” sound) For the […]<\/p>\n","protected":false},"author":1,"featured_media":2196,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[39],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/VicoHome-camera.jpg","_links":{"self":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2191"}],"collection":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/comments?post=2191"}],"version-history":[{"count":5,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2191\/revisions"}],"predecessor-version":[{"id":2217,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2191\/revisions\/2217"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/media\/2196"}],"wp:attachment":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/media?parent=2191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/categories?post=2191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/tags?post=2191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Please clean the camera’s lens if it is dirty. Please avoid leaving fingermarks on the camera’s lens.<\/p>\n\n\n\n
The distance between the camera and the phone should be about 6~12 inches (15~30 cm).
Please do not scan the QR code in a backlight or dark environment.<\/p>\n\n\n\n![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-does-the-VicoHome-camera-not-connect-successfully-after-scanning-the-QR-code.jpeg\")
<\/figure>\n\n\n\nWhy does the VicoHome camera report an error after scanning a QR code?<\/h2>\n\n\n\n
<\/li><\/ol>\n\n\n\n![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-does-the-VicoHome-camera-report-an-error-after-scanning-a-QR-code_-2.jpeg\")
<\/figure>\n\n\n\n
Please set the router’s authentication method as WPA-PSK or WPA2-PSK. And please note that the camera only supports the AES encryption algorithm while the TKIP encryption algorithm is not supported.<\/p>\n\n\n\n
Please enter the router’s admin address in the browser address bar (usually the admin address will be written on the router\u2018s body) > enter the admin password to go into the admin site > click LAN > click DHCP Server to make sure the DHCP server is enabled and the IP Pool Address is set correctly.<\/p>\n\n\n\n![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-does-the-VicoHome-camera-report-an-error-after-scanning-a-QR-code_-1-1024x726.jpeg\")
<\/figure>\n\n\n\nWhy can’t I find the QR code on the VicoHome camera?<\/h2>\n\n\n\n
![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-cant-I-find-the-QR-code-on-the-VicoHome-camera_-2-1024x1024.jpeg\")
<\/figure>\n\n\n\n![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-cant-I-find-the-QR-code-on-the-VicoHome-camera_-1.png\")
<\/figure>\n\n\n\nWhy can’t I access my VicoHome camera?<\/h2>\n\n\n\n
Why does the video look blurry?<\/h2>\n\n\n\n
![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-does-the-video-look-blurry_-3-590x1024.jpg\")
<\/figure>\n\n\n\n![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-does-the-video-look-blurry_-2-1024x498.jpg\")
<\/figure>\n\n\n\n![\"Why](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/Why-does-the-video-look-blurry_-1-1024x590.png\")
<\/figure>\n\n\n\nHow to change the resolution of the live video?<\/h2>\n\n\n\n
How to change the time of my VicoHome camera?<\/h2>\n\n\n\n
![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-change-the-time-of-my-VicoHome-camera_-1024x593.jpeg\")
<\/figure>\n\n\n\nHow to share your VicoHome camera with others?<\/h2>\n\n\n\n
![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-share-your-camera-with-others_-1.jpeg\")
) on the live window on the homepage or taps the\u00a0Share<\/strong>\u00a0button on the\u00a0Camera Setting<\/strong>\u00a0page, then taps the\u00a0Camera sharing<\/strong>\u00a0button to generate a share QR code of the camera.<\/p>\n\n\n\n![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-share-your-camera-with-others_-5-1024x443.jpeg\")
<\/figure>\n\n\n\n![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-share-your-camera-with-others_-4-1024x592.jpeg\")
<\/figure>\n\n\n\n![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-share-your-camera-with-others_-3-1024x625.jpeg\")
<\/figure>\n\n\n\n![\"___2x.png\"](\"https:\/\/support.vicoo.tech\/hc\/article_attachments\/4408478079897\/___2x.png\")
) on the live window on the homepage or taps the Share<\/strong>button on the Camera Setting<\/strong> page, then taps the Camera sharing<\/strong> button to generate a share QR code of the camera.<\/p>\n\n\n\n![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-share-your-camera-with-others_-2-1024x444.jpeg\")
<\/figure>\n\n\n\nCan multiple users log in to VicoHome at the same time?<\/h2>\n\n\n\n
How do I stop sharing VicoHome cameras?<\/h2>\n\n\n\n
)<\/p>\n\n\n\n![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-stop-sharing-VicoHome-cameras_-2.jpeg\")
<\/figure>\n\n\n\n![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-do-I-stop-sharing-VicoHome-cameras_-1-1024x889.jpeg\")
<\/figure>\n\n\n\nWhat are the permissions of shared users?<\/h2>\n\n\n\n
How to find the serial number of my VicoHome camera?<\/h2>\n\n\n\n
![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-to-find-the-serial-number-of-my-VicoHome-camera_-1-1024x890.jpeg\")
<\/figure>\n\n\n\n![\"How](\"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/06\/How-to-find-the-serial-number-of-my-VicoHome-camera_-2-1024x444.jpeg\")
<\/figure>\n","protected":false},"excerpt":{"rendered":"