{"id":2513,"date":"2022-07-24T14:13:45","date_gmt":"2022-07-24T14:13:45","guid":{"rendered":"https:\/\/cameratechy.com\/?p=2513"},"modified":"2022-07-24T14:13:48","modified_gmt":"2022-07-24T14:13:48","slug":"mipc-camera-frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/cameratechy.com\/mipc-camera-frequently-asked-questions\/","title":{"rendered":"MIPC camera Frequently Asked Questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Why is my MIPC camera offline?<\/h2>\n\n\n\n<p>The camera is offline due to poor network conditions and solutions:<\/p>\n\n\n\n<ol><li>Ensure that the camera is installed in a location with a good WIFI signal. You can check the network accessibility and signal strength through the network detection in the device settings to determine whether the camera has obtained a smooth network.<\/li><li>Restart the camera or router<\/li><li>Make sure the camera is plugged in or has sufficient power. Insufficient battery power will cause the camera to automatically shut down<\/li><li>Take the camera next to the router and observe whether the video is smooth. If it is still not smooth or offline, it may be that too many devices share the same network. Please try to connect to a new network.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why MIPC camera successfully connected to wifi, but the APP did not add the camera?<\/h2>\n\n\n\n<ol><li>Swipe down on the device list interface to refresh, the app will automatically add the device<\/li><li>If the device is still not displayed after swiping down, it is recommended to re-add the device after restoring the factory settings<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why is there no sound alert when I press the reset button?<\/h2>\n\n\n\n<ol><li>Make sure that the device has been powered on and the normal startup is completed. After the device is plugged in, the night vision light will turn on immediately. Wait for the camera to finish powering on and start up. After about 2 minutes, the camera will sound a power-on prompt and the night vision light will turn off. Indicates that the camera is powered on and started up successfully.<\/li><li>Press the reset button again, if the device still does not emit a voice prompt, it may be the reset button failure or the hardware issue, Please contact your camera seller.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why can&#8217;t MIPC camera connect to wifi?<\/h2>\n\n\n\n<ol><li>At present, the camera device only supports 2.4Ghz WiFi, not support 5Ghz WiFi, please make sure that the mobile phone is connected to 2.4Ghz WiFi<\/li><li>The router password is entered incorrectly and the connection to the router fails<\/li><li>The distance from the router is too far, please bring the device and mobile phone close to the router<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the MIPC camera not power on?<\/h2>\n\n\n\n<ol><li>After plugging in the power, the night vision light will turn on immediately, wait for the camera to complete the power-on and start-up, after about 2 minutes, the camera will emit a power-on prompt sound, and the night vision light will turn off, indicating that the camera is powered on and started.<\/li><li>After powering on for a period of time, you have not heard the start-up prompt tone. Press the reset button to try, short press or long press for more than 15 seconds, whether the camera emits a voice, and if it emits voice, it means that the speaker is normal and the camera starts normally.<\/li><li>The battery camera may not be able to turn on because the battery is no power. Please charge the camera well then try again.<\/li><li>Please contact the camera seller to request a return<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why can&#8217;t the MIPC camera recognize the QR code?<\/h2>\n\n\n\n<ol><li>The brightness of the phone screen is too low<\/li><li>Aim the QR code to the camera lens and keep a distance of 20-40cm<\/li><li>Try using other connection modes<\/li><li>If you still can&#8217;t configure successfully, Please contact your camera seller.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Forget camera password<\/h2>\n\n\n\n<ol><li>Power on the camera, wait for 60 seconds, there will be a &#8220;dong&#8221; sound (If the camera is already working, then go directly to the next step)<\/li><li>Press the reset button (RESET) for 10-15 seconds, until you hear the English voice prompt &#8220;Restore factory successfully, camera is rebooting, please wait for a moment&#8221; (indoor unit directly press and hold the reset button; The outdoor unit press the black button as below )<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why MIPC APP cannot scan the camera QR code?<\/h2>\n\n\n\n<ol><li>The QR code of the device body may be damaged or get dirty. You can manually input the device ID to add the device<\/li><li>Try to connect the camera using hotspot mode<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the MIPC camera not rotate?<\/h2>\n\n\n\n<ol><li>Slide the video screen to control the rotation of the camera lens. If the network signal is poor, the rotation may be delayed<\/li><li>If the camera lens still cannot be rotated, Please contact the camera seller.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why can&#8217;t I receive the MIPC verification code in my email?<\/h2>\n\n\n\n<ol><li>Check the spam mailbox, sometime it will be treated as spam.<\/li><li>If still not be found in the spam mailbox, it is recommended to change another mailbox<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the MIPC camera prompt for a password?<\/h2>\n\n\n\n<ol><li>Enter the change camera password<\/li><li>If you don&#8217;t remember the password, please press and hold the Reset button for 10 seconds to restore the factory settings, and then configure the camera<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the MIPC camera display an abnormal or black screen?<\/h2>\n\n\n\n<ol><li>After restarting the device in the settings interface, check whether the screen is still abnormal<\/li><li>After restarting the device, there is still abnormal or black screen situation, Please contact the camera seller.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">When viewing the MIPC camera, black spots and mottles appear?<\/h2>\n\n\n\n<ol><li>Black spot issue, confirm whether the lens is stained, wipe the lens to ensure that the lens is clean<\/li><li>If it still exists after wiping, you can shake the camera to see if you can shake it off<\/li><li>The is a hardware defect, Please contact the camera seller.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why MIPC camera video Screen freezes?<\/h2>\n\n\n\n<ol><li>Install the camera in a location with good WIFI signal. You can check the network accessibility and signal strength through the network detection in the device settings to determine whether the camera has obtained a smooth network.<\/li><li>It may be that too many devices share a network, please try to connect to a new network.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does it prompt &#8220;Failed to open intercom, please try again&#8221; when using voice intercom?<\/h2>\n\n\n\n<ol><li>It may be that two accounts use the intercom function while watching the same camera at the same time<\/li><li>It may be caused by poor network signal, try again later<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does MIPC Camera sound noisy or low when watching a video?<\/h2>\n\n\n\n<ol><li>When watching the video screen, please keep the device away from the camera to avoid echo and whistle.<\/li><li>If the video sound is low or the camera makes low sound, you can increase the volume of the microphone and speaker in the sound settings<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why is the MIPC camera screen flipped?<\/h2>\n\n\n\n<p>You can find the screen flip function in the camera settings and enable the screen flip function<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When viewing the mipc camera, the picture is blurry<\/h2>\n\n\n\n<ol><li>Confirm whether the resolution is high-definition\u20141080P, and ensure that the resolution is the highest resolution<\/li><li>Confirm whether the lens is stained, wipe the lens to ensure that the lens is clean<\/li><li>If you have tried both steps 1 and 2, but still the same, it may be out of focus, take a screenshot for feedback, and keep the device online. Then contact support team.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does it prompt &#8220;The current time zone of the device is inconsistent with the phone, please select a correct time zone&#8221;<\/h2>\n\n\n\n<ol><li>If the time zone is incorrect, select the correct local time zone and click \u2019 Apply\u2019<\/li><li>If the time is completely correct, you can choose not to remind again, and then exit.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why MIPC cameras do not have cloud storage video?<\/h2>\n\n\n\n<ol><li>It is recommended first check whether the switch on the\u2018Motion Detection\u2019 interface is turned on or not, whether the \u201cMotion Detection\u201d video recording is turned on, and whether the \u2018Upload Video\u2019 switch is turned on. All of the above should be turned on, and then walk back and forth in front of the camera to trigger motion detection and see if new data is generated in the cloud storage video.<\/li><li>In the first test, if no new cloud storage video data is generated, it is recommended to close &#8220;Upload Video&#8221;, and then open it again; continue to walk back and forth in front of the camera to trigger motion detection to see if there are new cloud storage records. data is generated.<\/li><li>If there is still no new cloud storage video data generated in the second test, it is recommended to unbind the cloud storage, then re-bind the cloud storage, and continue to walk back and forth in front of the camera to trigger motion detection to see if there is any cloud storage video. New data is generated.<\/li><li>If there is still no new cloud storage video data generated in the second test, it is recommended to unbind the cloud storage, then re-bind the cloud storage, and continue to walk back and forth in front of the camera to trigger motion detection to see if there is any cloud storage video. New data is generated.<\/li><li>In the fourth step, there is still no new cloud storage video data generated. Please contact your camera seller.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the mipc camera show &#8220;NO records Yet&#8221;?<\/h2>\n\n\n\n<ol><li>Make sure that the SD card is placed in the camera, and make sure that the SD card is recognized normally<\/li><li>Make sure the &#8220;continuous recording&#8221; or &#8220;event recording&#8221; function has been turned on<\/li><li>It may be that the card is broken and the data cannot be written. Please try again with a new card.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Why is my MIPC camera offline? The camera is offline due to poor network conditions and solutions: Ensure that the camera is installed in a location with a good WIFI signal. You can check the network accessibility and signal strength through the network detection in the device settings to determine whether the camera has obtained [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[46],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/07\/MIPC.jpg","_links":{"self":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2513"}],"collection":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/comments?post=2513"}],"version-history":[{"count":1,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2513\/revisions"}],"predecessor-version":[{"id":2514,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2513\/revisions\/2514"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/media\/2512"}],"wp:attachment":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/media?parent=2513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/categories?post=2513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/tags?post=2513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}