{"id":2548,"date":"2022-08-02T05:07:41","date_gmt":"2022-08-02T05:07:41","guid":{"rendered":"https:\/\/cameratechy.com\/?p=2548"},"modified":"2022-08-02T05:07:43","modified_gmt":"2022-08-02T05:07:43","slug":"yi-iot-camera-frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/cameratechy.com\/yi-iot-camera-frequently-asked-questions\/","title":{"rendered":"YI IoT Camera Frequently Asked Questions"},"content":{"rendered":"\n

Why is my YI IoT camera offline?<\/h2>\n\n\n\n
  1. First confirm that the camera power supply is normal, in order to ensure that the camera power supply status is normal, check whether the router network is open, can access the Internet.<\/li>
  2. It is recommended to troubleshoot the router network problems, restart the router and refer to the \u201crouter settings\u201d for troubleshooting.<\/li>
  3. It is recommended to try to restart the camera to bring the camera close to the route, unplug the memory card, replace the adapter and power cord;<\/li>
  4. It is recommended that the user change the wifi environment (change router or connect to the phone hotspot), and the customer is advised to try rebinding.<\/li><\/ol>\n\n\n\n

    Where to download YI IoT app?<\/h2>\n\n\n\n
    1. Search to download the \u201cYI IoT\u201d app in google play.<\/li>
    2. iOS in the App Store search to download the \u201cYI IoT\u201d app.<\/li>
    3. Open the url to download:  https:\/\/cameratechy.com\/guides\/yi-iot\/<\/a><\/li><\/ol>\n\n\n\n

      Can I use my tablet? <\/h2>\n\n\n\n

      You can download the mobile version of the app on PAD for use, at present we do not have a specially adapted pad version of the app Oh (iPad search when \u201conly the iPad to change to all\u201d)<\/p>\n\n\n\n

      How do I connect my YI IoT camera?<\/h2>\n\n\n\n
      1. Download the \u201cYI IoT\u201d app on your phone.<\/li>
      2. Click on the add button in the upper right corner of the app, select the corresponding model of the camera, while plugging in the camera, and so on after hearing the voice prompt of the camera, click on the voice prompt to enter the connected Wi-Fi interface, enter the password, generate a binding QR code on the mobile phone side.<\/li>
      3. When the camera gives a drip prompt, the camera lens is aimed at the QR code on the phone screen for scanning.<\/li><\/ol>\n\n\n\n

        What to do if the YI IoT camera and phone don’t connect?<\/h2>\n\n\n\n

        Confirm which step the is connected to, depending on the connection.<\/p>\n\n\n\n

        The camera prompts waiting for the connection, scanning the QR code is not responding.<\/strong><\/p>\n\n\n\n

        1. Check the wifi name (don\u2019t be too long and too complex, Chinese and special symbols).<\/li>
        2. Confirm that the scanning distance is appropriate, and do not move too frequently left and right during scanning.<\/li>
        3. Click on the QR code picture to enlarge the QR code, and then scan.<\/li>
        4. Lens problems with the machine itself (loss of focus, etc.)<\/li><\/ol>\n\n\n\n


          After the camera sweeps the code, prompts that the QR code is invalid?<\/strong><\/p>\n\n\n\n


          1. Confirm that the user-bound model is correct.<\/p>\n\n\n\n


          The camera prompts\u201dwifi connection failed\u201d.<\/strong><\/p>\n\n\n\n

          1. Confirm that the wifi name and password were entered incorrectly.<\/li>
          2. It is recommended to try to restart the router before connecting.<\/li>
          3. Confirm that the router has set up mac filtering.<\/li>
          4. Check the router blacklist.<\/li><\/ol>\n\n\n\n


            Enter the wifi password correctly but still prompt for an error.<\/strong><\/p>\n\n\n\n

            1. The camera only supports the 2.4G band for the time being, and it is necessary to ensure that the wifi is not the 5G band.<\/li>
            2. Restart the router.<\/li>
            3. Set the router encryption mode to WPA\/WPA2 mode.<\/li>
            4. Turn on QOS in advanced settings and set it to the highest.<\/li>
            5. Confirm that the router has set up mac filtering.<\/li>
            6. Check the black and white list options settings.<\/li>
            7. Turn off AP isolation in router settings.<\/li><\/ol>\n\n\n\n

              The camera prompts\u201dwifi connection succeeds\u201d but does not bind, prompts failed to get.<\/strong><\/p>\n\n\n\n

              1. Check whether the network status can be connected to the external network.<\/li>
              2. Manually upgrade the camera firmware version and software version to the latest.<\/li>
              3. Confirm whether the QR code has timed out or been used.<\/li>
              4. Confirm the model (standard version does not apply)<\/li><\/ol>\n\n\n\n

                Camera prompt \u201cBinding successfully, you can start using\u201d, but did not see the camera in the list?<\/strong><\/p>\n\n\n\n

                1. Customers are advised to exit the app, clean up the background and open it again.<\/li>
                2. If there is still no suggestion to rebind the camera.<\/li><\/ol>\n\n\n\n

                  What wifi settings does YI IoT camera support?<\/h2>\n\n\n\n
                  1. The router is encrypted in WPA\/WPA2 mode.<\/li>
                  2. Turn on QOS in advanced settings and set to the highest.<\/li>
                  3. Turn off AP isolation in router settings.<\/li>
                  4. Carry-on wifi does not support connecting devices.<\/li>
                  5. Turn off wireless access control and cancel the black-and-white list option.<\/li>
                  6. Turn on DHCP.<\/li>
                  7. Wireless mode is recommended to change to 11g only.<\/li>
                  8. It is not recommended to operate on mac addresses.<\/li>
                  9. The wifi name and password of the router are set to the form of English plus numbers.<\/li><\/ol>\n\n\n\n

                    YI IoT camera error code problem<\/h2>\n\n\n\n

                    3003,3013 error.<\/strong><\/p>\n\n\n\n

                    Try switching your cell phone network view.<\/p>\n\n\n\n

                    3006 error.<\/strong><\/p>\n\n\n\n

                    1. It is recommended that the user restart the camera and wait to reconnect to the network.<\/li>
                    2. Provide the camera code to the technical group to see if the camera backstage heartbeat is normal.<\/li><\/ol>\n\n\n\n

                      3019 error.<\/strong><\/p>\n\n\n\n

                      It is recommended to exit the APP, clean up the background and reopen it.<\/p>\n\n\n\n

                      3024 Error .<\/strong><\/p>\n\n\n\n

                      It is recommended that the user restart the camera.<\/p>\n\n\n\n

                      3029 error.<\/strong><\/p>\n\n\n\n

                      1. Send the latest machine firmware for card swipe, to ensure that the user swipe machine success (provide sD card content screenshot)<\/li>
                      2. Submit the log of the memory card to the technical group.<\/li>
                      3. If the software problem is excluded, it is recommended to sell after the sale.<\/li><\/ol>\n\n\n\n

                        Why two YI IoT camera, one video is smooth, the other is lagging?<\/h2>\n\n\n\n
                        1. Turn off other connected devices and try connecting separately.<\/li>
                        2. Keeping YI IoT cameras close to the router.<\/li><\/ol>\n\n\n\n

                          Can I connect to a YI IoT camera without a WiFi password?<\/h2>\n\n\n\n

                          Supports connections without a WiFi password.<\/p>\n\n\n\n

                          Why can’t I see the video of YI IoT camera?<\/h2>\n\n\n\n
                          1. It is recommended to restart the router and camera.<\/li>
                          2. It may be that the user\u2019s current network is limited, it is recommended to switch 4G network view.<\/li><\/ol>\n\n\n\n

                            How to watch YI IoT camera with your family?<\/h2>\n\n\n\n

                            A device can only bind a mobile phone APP, binding can be shared to 5 people , after sharing others can be in their camera app at any time to view this camera, sharing function in the app home page camera in the upper right corner. After sharing, you need the main account to open sharing rights.<\/p>\n\n\n\n

                            Can I use the YI IoT camera without wifi?<\/h2>\n\n\n\n
                            1. No, the camera needs to be connected to wifi to work properly.<\/li>
                            2. The camera can be connected by the mobile phone hot spot. Need to have two mobile phones, a mobile phone hot spot equivalent to a router, and a mobile phone to bind. Pay attention to traffic consumption.<\/li><\/ol>\n\n\n\n

                              According to the test, SD picture quality watching video per minute traffic consumption of about 1.8M, hd picture quality (720P) per minute traffic consumption of about 4M.<\/p>\n\n\n\n

                              3. Some models also support access point mode (AP) to view live and playback video without the Internet.<\/p>\n\n\n\n

                              How many YI IoT cameras can be added to one account?<\/h2>\n\n\n\n

                              Smart cameras have an unlimited number of bound cameras for the same account, and you can bind multiple cameras with the same account name, which means you can put the cameras in different places with just one account to manage for ease.<\/p>\n\n\n\n

                              Note, however, that you need sufficient bandwidth to ensure that multiple cameras are connected properly in the same network environment. Each camera requires an up-line bandwidth of 0.5 Mbps. The same device should be accessed as many as 5 accounts at the same time.<\/p>\n\n\n\n

                              I didn’t hear “QR code scanning was successful” when I scanned the code, what should I do?<\/h2>\n\n\n\n
                              1. The lens protection film of the new device needs to be torn off, and the lens of the old device needs to be wiped.<\/li>
                              2. Do not insert the memory card before the binding is successful.<\/li>
                              3. The ios device needs to turn on the positioning function.<\/li>
                              4. The mobile phone screen resolution is too low, the screen is too dark, too far from the camera lens, reflections and other factors will cause the QR code to be unrecognizable. It is recommended to keep the phone screen at normal brightness (not night mode), the phone screen is facing the camera, and the distance is adjusted to the length of your phone.<\/li><\/ol>\n\n\n\n

                                What to do if the QR code binding fails?<\/h2>\n\n\n\n
                                1. Check to see if your phone is on a Wi-Fi connection, poor network conditions can cause binding to fail, and keep the camera as close to the router as possible.<\/li>
                                2. Please ensure that the firmware has been upgraded to the latest version, click how to manually upgrade the firmware to view the firmware upgrade guide.<\/li><\/ol>\n\n\n\n

                                  If the firmware is up to date, check the router settings:<\/strong><\/p>\n\n\n\n

                                  1. The camera only supports the 2.4G band for the time being, and it is necessary to ensure that the WiFi selected is not the 5G band.<\/li>
                                  2. Guarantee that the wifi name is an English character or number and that the password does not contain special characters.<\/li>
                                  3. Set the router encryption to WPA\/WPA2 mode.<\/li>
                                  4. Turn on QOS in advanced settings and set it to the highest.<\/li>
                                  5. Black and White List Turn off wireless access control and cancel the Black and White List option.
                                    Turn off AP isolation in router settings.<\/li>
                                  6. Turn off the router when you\u2019re set up, wait a few minutes, and then restart.<\/li><\/ol>\n\n\n\n

                                    Why did I enter the correct Wi-Fi password, but still say “Wi-Fi password is wrong”?<\/h2>\n\n\n\n

                                    Follow these steps to check your router settings.<\/p>\n\n\n\n

                                    1. For the time being, the camera only supports the 2.4G band and needs to ensure that the WiFi selected is not the 5G band.<\/li>
                                    2. Make sure that the wifi name is an English character or number, and that the password does not contain special characters.<\/li>
                                    3. Set the router encryption to WPA\/WPA2 mode.<\/li>
                                    4. Turn on THES in advanced settings and set it to the highest.<\/li>
                                    5. The black-and-white list turns off wireless access control and cancels the black-and-white list option.<\/li>
                                    6. Turn off AP isolation in router settings.<\/li><\/ol>\n\n\n\n

                                      What if I hear the voice “Wi-Fi switching failed” when the YI IoT camera scans the QR code when I switch Wi-Fi?<\/h2>\n\n\n\n

                                      After scanning the QR code, the camera hears a \u201cWi-Fi switch failed\u201d voice for the following possible reasons:<\/p>\n\n\n\n

                                      1. The Wi-Fi password was entered incorrectly.<\/li>
                                      2. The current router is connected to too many devices.<\/li>
                                      3. The current network situation is not good, please check the router\u2019s network situation\u201d<\/li>
                                      4. The loading video stays at 99% when the device is in use, and resetting is invalid<\/li><\/ol>\n\n\n\n

                                        Can access the IP address to connect to the camera via a browser?<\/h2>\n\n\n\n

                                        No support<\/p>\n\n\n\n

                                        Can I use it without the YI IoT connection?<\/h2>\n\n\n\n

                                        In order to ensure the stability and safety of the equipment in use, it needs to be connected through cloud ant platform.<\/p>\n\n\n\n

                                        When the YI IoT camera is connected, it prompts the pairing timeout situation.<\/h2>\n\n\n\n

                                        This situation is mostly caused by the failure of QR code recognition. You can first confirm whether the has removed the protective film of the device lens, verify whether the APP used is the latest version, and confirm the network environment and the distance between the device and the router.<\/p>\n\n\n\n

                                        The YI IoT camera prompts that the WIFI password is wrong, resetting the device is invalid.<\/h2>\n\n\n\n
                                        1. Confirm the accuracy of the WIFI password, it is recommended to modify it and try again<\/li>
                                        2. Confirm whether the mobile phone is an IOS device and whether the location permission has been enabled<\/li><\/ol>\n\n\n\n

                                          What is hotspot direct connection and how to connect?<\/h2>\n\n\n\n

                                          Select \u201cOther connection methods\u201d-\u201cDirect hotspot connection\u201d<\/p>\n\n\n\n

                                          Confirm if your device support hotspot mode.<\/p>\n\n\n\n

                                          How do I zoom in on a video?<\/h2>\n\n\n\n

                                          The camera provides 4x digital zoom and can be partially magnified 4x, allowing you to see more details. The camera also uses advanced ROI technology to prioritize the flow of code in the zoomed-in area. There are two ways to zoom in on a mobile app.<\/p>\n\n\n\n

                                          Double-click on the screen.
                                          Zoom in the picture area with your finger<\/p>\n\n\n\n

                                          What if I can’t buffer my connection when I watch the video?<\/h2>\n\n\n\n

                                          Check that the router to which the camera is connected has access to the external network.
                                          Turn off the app and restart.
                                          Plug in the power of the device and restart the camera.<\/p>\n\n\n\n

                                          What if I can’t buffer when I watch the video?<\/h2>\n\n\n\n

                                          Detect if the router connected by the camera is functioning properly.<\/p>\n\n\n\n

                                          What if the YI IoT camera video volume is low\/noise\/noise\/screaming?<\/h2>\n\n\n\n

                                          If you find that the volume of the screen is low, please check whether the small speaker logo below the video screen is muted, and try to turn up the volume of your mobile media.
                                          If viewing the picture on the camera\u2019s local network, keep your phone away from the camera recommended more than 5m.
                                          When placing the camera, keep the camera position away from electronic devices (fridge, microwave, etc.)<\/p>\n\n\n\n

                                          Why can’t I hear the voice and can’t make the conversation?<\/h2>\n\n\n\n

                                          Please upgrade to the latest camera app.
                                          View device microphone permissions are not turned on.
                                          If it\u2019s an phone, just tick off the recording.<\/p>\n\n\n\n

                                          If it\u2019s an iPhone \u2013 slide down in settings to find the smart camera and allow the microphone to operate.<\/p>\n\n\n\n

                                          Sound and video have a delay, what about out-of-step?<\/h2>\n\n\n\n

                                          Please check the condition of your device\u2019s network.
                                          If the delay is too large, try exiting the video screen and reopening the loaded video.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                          Why is my YI IoT camera offline? First confirm that the camera power supply is normal, in order to ensure that the camera power supply status is normal, check whether the router network is open, can access the Internet. It is recommended to troubleshoot the router network problems, restart the router and refer to the […]<\/p>\n","protected":false},"author":1,"featured_media":2537,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[47],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/cameratechy.com\/wp-content\/uploads\/2022\/07\/YI-IoT-.jpg","_links":{"self":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2548"}],"collection":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/comments?post=2548"}],"version-history":[{"count":6,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2548\/revisions"}],"predecessor-version":[{"id":2561,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/posts\/2548\/revisions\/2561"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/media\/2537"}],"wp:attachment":[{"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/media?parent=2548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/categories?post=2548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cameratechy.com\/wp-json\/wp\/v2\/tags?post=2548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}