360 doorbell camera FAQ

How can I use the free cloud storage function?

A two-day trial of the cloud storage service is provided for free. After it is bound with 360 Camera, the cloud storage service is automatically enabled. Messages generated by the smart housekeeping function within the trial period are stored in a cyclic manner.

Will the 360 doorbell be stolen easily?

1. Tamper resistance: The doorbell is difficult to remove from the wall regardless of whether it is fixed using 3M adhesive tape or expansion screws. In addition, it takes a certain period to remove it. 
2. Anti-theft: Theft is illegal. The doorbell is a security device. The theft process will trigger the doorbell alarm, and the camera will record videos on the phone and cloud ends, facilitating criminal case cracking.
3. Vandal resistant: The camera is a kind of warning to thieves or vandals. When someone is dismantling the doorbell, it generates loud alarm sounds and synchronizes alarms to the phone end, thereby having a deterrent and stop effect. In addition, the doorbell is bound with the user account. It cannot be used even after theft.

Where should I install it 360 doorbell?

It is not impossible to install the doorbell on a security door. In fact, it cannot be installed on a metal material, since the metal material blocks the Wi-Fi signal received by the doorbell, resulting in an offline status of the doorbell. It is recommended to install the doorbell on the side of the security door to avoid signal isolation.

Where should I place the memory card? Is it safe?

The data generated by the doorbell and the received Wi-Fi signals are processed by the base station of the doorbell, which is compact in size and can be installed indoor. The memory card is also installed in the base station, so that it will not be lost.

Detection message reminder

Speed mode: If you select the function of immediate notification upon person detection, the doorbell sends notifications immediately when detecting a person.

Notification upon long stay: The doorbell sends notifications in 15s if a person stays for a long period.

Video recording without notification: The doorbell records videos but does not send notifications.

How can I set the tamper-resistance alarm and what are specific functions?

When the temper-resistance function is enabled, the doorbell pushes the forced removal alarm to the phone end if the doorbell is separated from the backplane. You can disable this function in settings (when the temper-resistance function is enabled, if the doorbell host is directly removed in case of abnormal situation, the doorbell also generates sharp alarm sounds and reminds to place the doorbell to the original place. In addition, the forced removal message is also displayed on the mobile app end.)

What’s the capacity of the 360 doorbell battery and how can I charge it?

The capacity is 5000 mAh. To charge the battery, separate the doorbell and the backplane using the tool and connect the removed doorbell to a USB cable to charge it. Before charging, disable the tamper-resistance alarm function.

What is the meaning for different statuses of the 360 doorbell indicators?

When the doorbell is started up, the green indicator blinks by default. After the doorbell is connected to the base station, the indicator becomes off.

During the charging process, the red indicator is steady on.

After the charging is completed, the green indicator becomes off.

When the doorbell is disconnected from the signal base station, the green indicator blinks.

When the connection is normal, the indicator is off.

What is the meaning for different statuses of the indicators on the signal base station?

When the signal base station is started up, the green indicator blinks and the device enters the configuration state.

When the device is online, the blue indicator is steady on.

When the device is in the configuration state, the green indicator blinks.

When the device is offline, the green indicator blinks.

In the firmware upgrade process, the red indicator is steady on.

When the base station is powered on, the green indicator is steady on.

What are differences between data storage in the memory card and the smart housekeeping device.

Memory card: Videos recorded by the doorbell are saved in the memory card automatically. It does not support 24-hour video recording nor video recording in specified period.

Smart housekeeping: After a video is recorded, the server recognizes figures and then pushes the video.

Where is the video stored on the TF card?

When the doorbell starts to record a video, it creates a 360Cam directory in the root directory of the TF card.

The doorbell generates a video directory every day (for example: 2015-04-19), which contains video clips saved every hour.

How to enable a family member to answer the call?

You can set up to three accounts to receive call notifications in “Doorbell Call Receiving Permissions” in app settings.

Why can’t I receive message notifications?

1 Check whether the notification function is enabled on the app.

2 Check whether the do-not-disturb function is enabled when the user is at home.

3 Check whether the call notification permission is enabled.

4 For details about the settings of keep alive in lock mode, see the corresponding documents.

How can I upgrade the firmware?

Save the firmware file in the root directory of the TF card and insert the TF card into the base station. Press and hold the SET button and power on the base station simultaneously. If the red indicator is on, you can start to upgrade the firmware. Release the SET button. When the red indicator is off and the green indicator, the system automatically restarts. When the blue indicator is on, the device is online. 

You can check whether there is a new firmware version in “Firmware Version” in settings. Please upgrade the firmware to the latest version as soon as possible since there are function updates in the new version.

How can I obtain device logs when the 360 doorbell is offline?

1 When the device is offline or has other problems, remove the TF card, connect it to the computer, and create the LOG folder in the TF card.

2 Insert the TF card into the base station.

3 Remove the TF card when you hear a click sound.

4 Send the compressed log file.

Do not restart the base station during this process. Do not restart the base station even the device is offline. Thank you!

How can I send invitations to my family members to use the 360 doorbell?

You can send invitations to family members by WeChat account number or mobile number. After a family member logs in to the system, he/she can view the live image outdoor and play back videos. If the call notification permission is authorized, the family member can answer the call when someone presses the doorbell.

What’s the function of do-not-disturb when the user is at home?

When this function is enabled, if you are at home and your phone is connected to the Wi-Fi network, you will not receive the doorbell calling, forced removal alarms, and housekeeping messages over your phone.