Offline means that the VicoHome camera does not successfully connect to Wi-Fi. In this case, the camera will not work properly. The following reasons may cause the camera to be offline, please check one by one.
The VicoHome camera disconnects from Wi-Fi or the camera’s Wi-Fi connection is unstable
The router does not work
Please check whether the router is working. You can judge by checking whether other devices (such as mobile phones) can connect to the Wi-Fi and can access the Internet. If this router is indeed not working, please make sure it works first.
Please check whether the router’s Wi-Fi name and password have been changed. If yes, you will need to re-add the camera to the App.
The Wi-Fi signal is unstable
Please move the camera as close to the router as possible. If possible, please boost the signal strength of your router.
You can try restarting the router.
You can try connecting the camera to another Wi-Fi or another phone’s hotspot.
The mobile phone cannot access the Internet or its network connection is unstable
Please make sure that your phone can access the Internet.
Please make sure that the mobile phone has enabled the network permission for the APP.
You can try to access the live stream again after pulling down on the APP homepage to refresh the device list.
You can try to access the live stream when the phone’s Wi-Fi connection is good.
You can try to connect another Wi-Fi to your phone or switch to a mobile network to access the live stream again.
You can try to access the live stream again on another phone.
VicoHome Camera is off
Please confirm whether the camera is turned on, if not, please long-press the power button to turn it on. If the camera cannot be turned on, please confirm whether the camera has battery power. If the camera is out of power, please use a 5V/1.5A charger to charge the camera before turning it on.
Other possible solutions
Reset the camera to re-add
If the camera is still offline, please contact technical support.
