How many cameras can the YI IoT app bind ?
It is recommended that no more than 12 cameras be bound under the same account. (There is no specific quantity limit, but too many bindings do not ensure that each one can be opened properly)
How many people do the same camera account support to log in at the same time?
There is no specific quantity limit, but it is not recommended that too many devices log on at the same time, too many users log on at the same time will cause the camera connection is unstable and cannot be viewed properly.
what if clicking on the photo icon on the YI IoT APP prompts “Screenshot failed”?
Just open the app to access the album.
How do I turn off the YI IoT camera when it’s not in use?
If you need to turn off for a long time, it is recommended to turn off the device on the APP (open the camera setting interface-click the switch button behind the “camera switch”-the camera can be turned off or on), and then delete this on the APP Device, for a short time, just turn off the device on APP.
When the app turns off the camera, the camera is in the standby state. If you need to shut down completely, it is recommended to unplug the power directly.
How do I get to the YI IoT camera’s settings page?
Click on the app home camera shooting screen below the “settings” to enter.
Click the settings button in the upper right corner of the camera shot to enter.
What if the YI IoT camera is bound and the picture is taken in reverse?
Go to the settings screen > click on Camera Settings > click on the image rotation option.
What to do if there is no sound in the YI IoT camera screen.
- Camera surveillance screen sound default to the off state, need to click on the monitoring screen’s small horn to turn on sound playback”
- Make sure the media volume of your phone is turned on.
- If all of the above settings are correct, make sure that there is a sound in the video recorded on the SD card, if there is no suspicion that the camera microphone is faulty.
Why can’t I adjust the YI IoT camera sound size?
Do not support the adjustment of machine sound size.
Why didn’t I record when I clicked the Recording button and exited the YI IoT app?
Click the video button of the camera monitoring interface is the real-time monitoring screen of the mobile phone recording app Oh, this recording file is saved in the mobile phone app, you can find your recording through the mobile phone app’s “album”.
Clicking this recording button to record has nothing to do with recording in your memory card Oh, so when you exit the app recording will also pause.
How to view the YI IoT camera code?
Go to Settings > click on “Camera Name” > to see the camera DID code
Scan the QR code for the bottom or back cover of the machine.
Why does the video lag when switching to HD?
This is due to your network reasons, it may be that your phone to view the camera surveillance screen connection speed is not very good, so switch hd mode will cardton, it is recommended that you can choose SD or automatic mode to view it.
Why does the mobile phone shake the cell phone screen when it looks at the surveillance screen?
Because the mobile phone has gyroscope effect, the picture display is not complete, when the phone shakes left and right, the monitoring screen will be left or right some, to ensure that the picture is complete. In addition, you can also directly in the vertical screen to view the screen to narrow the screen or click the full screen button, for a complete view.
How do I zoom in to view camera video?
Double-click the screen to zoom in.
How far is the two-way voice function to use the best sound quality?
Generally, 2m-10m is recommended in the same area (good sound quality), and the distance between people and equipment should be within 2m.
Do I have to buy cloud storage to use the YI IoT camera?
No need, as long as there is a memory card camera can be recorded.
The lens has flare at night, how to solve it?
The protective film on the front of the camera is not torn off.
Is there any reflective object directly in front of the lens? (Such as tiles, decorations, etc.)
No, there is a problem with the equipment.
The login account prompts that the user name and password are wrong, and the email address has been used.
This situation may be caused by the account being locked, and the user needs to wait 15 minutes for the first appearance
YI IoT APP Password setting rules.
The length is between 8-16 digits, and there are at least three types of numbers, uppercase letters, lowercase letters, and special symbols. (At the same time, avoid using consecutive or repeated numbers and letters)
When logging in/resetting the password, the account is confirmed correctly, and the message “Invalid username” is still displayed.
- Network card.
- Frequent operations to change/reset passwords in a short period of time.
- The devices of two different mobile phone operating platforms are switched back and forth.