YI IoT SD Card/Cloud Storage Frequently Asked Questions

What memory cards does the YI IoT camera support?

YI IoT camera supports memory cards from 8 to 128G, Class10, card speed 48M or higher.

Why is there no recording when I insert the memory card?

1. Confirm that a memory card is detected in the app.
2. Confirm whether the memory card meets the memory card standard of 8 to 128G, Class10, and the card speed is 48M or above.
3. We recommend formatting the memory card.

Why does the capacity of the memory card become smaller after formatting it with the YI IoT app?

After formatting the SD card in the APP, a portion of the storage space is used as a hidden partition to store the system files, so the remaining capacity displayed will be smaller than the actual size of your memory card. Hidden partitions ensure independent storage and security of system files, and efficient reading and writing of packaging memory cards.

Why is there no loop recording?

1. Make sure the memory card meets the minimum standards
2. Format the memory card
3. Memory card failure

How do I see the playback inside the SD card?

You can view the playback through the app, the operation is as follows.

1. Open the app and go to the video playback page.
2. Tap the video shot screen and jump out of the video timeline.
3. Drag the timeline to view your history recording by time (orange for recording area)
4. By finger zooming in and out of the timeline, you can also make the time display more accurate, help you quickly locate and find video”

Download the PC side to view.
You can remove the memory card, through the card reader inserted into the computer, in the computer to read the memory card video files to view.

Can the YI IoT camera store video without an SD card?

App recording: You can also record via the mobile app, and video recordings can be stored on your phone. However, the phone capacity is limited, if you want to store video, it is recommended to use with SD card or cloud storage.

Cloud storage: If cloud storage is turned on, as long as the screen moves, the video is automatically stored in the cloud and recorded scrolling.

How do I view YI IoT cloud storage on my phone?

Open the camera app, find the camera you need to view cloud storage, and click on the “Watch cloud storage” icon to view it.
Click on the cloud storage icon in the upper right corner of the real-time view screen to view it.
Go to the camera settings > click “My Cloud Storage” > click “Go to My Cloud Space” to view.

Can I view YI IoT cloud storage on my computer?

You can view it using the YI IoT PC client.

How to download YI IoT cloud storage videos?

YI IoT app end in the cloud storage viewing page, click on the download icon.
The PC side of the computer can click on the cloud storage icon through the camera PC version to enter the cloud storage viewing page, and then click on the save icon to download.

What does a rolling loop recording of a cloud storage service mean?

Rolling loop recording is such as when you purchase a 15-day rolling loop recording, the 16th day of video will cover the first day of cloud video, and so on. There are currently three rolling loop recording options available for 7 days, 15 days, and 30 days.

What about videos saved after the expiration of the cloud storage service?

When the service expires, you will stop uploading new videos to the cloud. Videos that have been saved in the cloud are scrolled to delete by the number of days recorded in the scroll loop. For example, if you purchase a 15-day rolling loop recording, the service expires, the first day’s video is deleted the day after expiration, and so on.

Why did you buy cloud storage and change your phone to log in and don’t see cloud storage?

Confirm that the account that the is signed in to is the account that was tied to the purchase of cloud storage.
Cloud storage is tied to account numbers and cameras, if the cloud storage machine is bound, after reset, rebinding a new account, the new account if you want to use cloud storage need to re-purchase.

After the machine is untied, other users are bound, can he watch the previous cloud storage video?

You can’t view previous cloud storage videos.
If the new account needs to use the cloud storage service, it needs to be re-purchased and cannot continue to use the cloud storage purchased by the previous account.

Buy a 7-day cycle of cloud storage feel short time, want to change 15 days how to change?

Cloud Storage Services does not support mid-way refunds and changes to payment plans and needs to be replaced after the end of the current service.

Can YI IoT cameras record without internet access?

Yes, it can